If you are applying for a vacancy or registering your interest in working for St Andrew's Group, there'll be certain information about you that we need. The Data Protection Acts, 1988 and 2003 apply to the processing of personal data. The Data Protection Act means that you're entitled to know how we intend to use it.
Essentially, we use your information to process your application. We may use scoring methods or other automated decision making systems when considering your application.
The Data Protection Act – How we use your personal information
The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide.
Confidentiality
We will treat all your personal information as private and confidential. Nothing about your personal details will be disclosed to anyone other than relevant data processors in St Andrew's Group, including but not limited to our HR Department, and in the exceptional cases permitted by law.
From time to time we will employ agents and sub-contractors to process your information on our behalf. The same duty of confidentiality and security will apply to our agents and sub-contractors and all processing will only be carried out under our instruction and will be supported by written contract. Your information may also be shared by other members of the Lloyds Banking Group to keep their records up to date and administer your relationship with them. If this happens, these other companies will similarly be under the same duty of confidentiality and security in respect of your data.
Using Your Personal Information
The following gives an overview of how we use personal information:
Providing the service for which you have applied
Your details will be used in providing the service you applied for and for the ongoing administration of the service.
Research & Statistical Analysis
We will use your details to assist us in understanding individual needs and business trends in order to improve the products and services we offer.
Disclosure
We will not disclose your information without your consent, unless there is a legal obligation to do so or we believe that failure to disclose, in a particular instance, is likely to prejudice the prevention or detection of crime.
E-mail
If you e-mail us, or give us your e-mail address, we will keep a record of it. We will not give your e-mail address to any unauthorised third parties.
When e-mailing us, remember that it will be 'insecure' and could be intercepted. If you do send us 'insecure' e-mail, please keep the amount of confidential information you include to a minimum. We will do likewise when we reply.
Telephone Calls
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored or recorded for colleague training purposes.
Responsibility for Customer Confidentiality
Our employees are personally responsible for maintaining customer confidentiality. We provide training and education to all our colleagues to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.
Sensitive Information
The Data Protection Act defines certain information as 'sensitive' (racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual orientation, criminal proceedings and offences), including any changes to personal information such as previous or subsequent names and sickness/absence records. If you apply to us, your application form may ask you for some 'sensitive' details. We will use this information for monitoring, recruitment and the selection process and we will ask for your explicit consent. We may share it with other parts of the Lloyds Banking group and our subcontractors to keep your employment records up to date.
Cookies
We may also store information about you in cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names (abc.txt and xyz.txt).
If you want to stop cookies being stored on your computer in future, please refer to your Internet browser's instructions by clicking 'Help' in its menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of our site.
Record Retention
In the event that your application is unsuccessful, your details will be retained for 12 months, at which time they will be confidentially destroyed.
If you have applied for a speculative vacancy to our candidate pool, your application will be held on record for 12 months. We will contact you at 12 months to see if you wish to remain in our candidate pool.
Right of Access to Personal Data
Under the Data Protection Acts you have the right of access to information we hold about you on our records. The Acts allow us to charge a nominal fee for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. You can exercise this right by writing to us at the address and contact set out below.
Under the Data Protection Acts you also have the right to have your personal information rectified, blocked or erased in certain cases where we do not comply with the Acts in keeping such information. You can exercise this right by writing to us at the address set out below. We will not charge you a fee for this.
Data Protection Officer
St Andrew's Group
Dromore House
East Park
Shannon
Co Clare
Medical Information
The company carries out pre-employment medicals as part of the recruitment process. This information will be retained by the company. Occasionally, it may be necessary to refer employees to the company doctor for a medical opinion and all employees are required by their contract of employment to attend in this case. The company will receive a copy of the medical report, which will be stored in a secure manner with the utmost regard of the confidentiality of the document. The company does not retain medical reports on job applicants who do not become employees for longer than is necessary.
Copyright
Copyright is implied irrespective of whether a copyright symbol or a copyright statement is displayed. Content on the St Andrew's Group website can be downloaded for personal non-commercial use. Where use of other materials is desired the source must first approve and also be acknowledged.
Permission to reproduce the St Andrew's Group copyright does not extend to any material on this site which may be the property of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.
This policy will be reviewed from time to time to take into account changes in the law and the experience of the policy in practice.